常问问题

常见问题

可以参考一下模特的尺寸吗？

尺寸：上身为英国 6/xs，下身为英国 8/s。

腰围：25 英寸

身高：5英尺1英寸

你们提供国际运输吗？

是的。国际运费取决于包裹的总重量以及您所在的地区。我们的系统会自动计算订单的总重量，并将相应的运费计入您的购物篮。请阅读我们的运输和退货页面了解更多信息。

你们提供捆绑折扣吗？

是的！订单中含有 2 件或以上商品可享受 10% 折扣，订单中含有 3 件或以上商品可享受 15% 折扣。

折扣将在结账时自动应用^_^

我们可以预订物品吗？

遗憾的是，由于网站格式的原因，我们不提供也无法提供保留或预约服务。

通过订阅我们的新闻通讯，您将在发布前收到我们页面的预览链接。这将允许您在发布新系列之前查看它，并让您有机会在发布期间下单前查看所有详细信息！

Can you explain the product condition rating system?

Please note, almost all items are second hand and may show signs of light wear. Any significant defects will be noted in the description alongside the condition rating.

  • Mint: Garment is faultless, was worn seldom or not at all, and has not been altered to a second permanence.
  • Excellent: Garment has no obvious faults in appearance, and possibly was worn several times. Fibers may be weakened by time and/or conditions.
  • Good: Garment has minor stains and/or fabric tearing or abrasion which may be noticeable; or, fabric may be weak from time and/or conditions.
  • Fair: Garment has apparent stains and/or fabric wear; these problems are either irreparable or have been repaired, but are not perfect in appearance.

Can you consolidate my order?

Yes! In the 'order special instructions' box at checkout, write us a note to save your order so you can add more to it from future drops and save on shipping (eligible for both UK and international orders).

We will refund excess shipping after every order is made! If you're ordering post the drop date, you can send us a message to reduce shipping cost on the item beforehand so don't have to wait for a refund.

Why can't you ship to my country?

Unfortunately, we can only offer shipping to places that allow us to track your parcel once its in your country. There are a few that do not provide that service and the only shipping services that do provide that option are very expensive.

If you contact us below and let us know what country you are from, we can keep an eye on any updates on the available tracking service for your country.

Will you still sell your items on depop/vinted?

Yes! Within a month, we will upload all our leftover items onto our depop. Items will eventually be posted on vinted.

我怎样才能联系您？

如果您需要支持，请通过下面的联系表或通过我们的 instagram @ luneriet与我们联系

我们的目标是在 48 小时内回复，但这个时间范围取决于繁忙时段的可用性。感谢您的耐心等待 <3

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